For everyone · step by step

🛡️ Damage protection: a damage waiver on every hire

Every hire has a damage waiver: renters pay at most their excess, and Four Swags pays owners for covered damage above that.

1. 1Every hire is protectedEvery hire includes a damage waiver, caravans and campers too. It’s added to the price automatically, and renters see it before they book.
2. 2What it costsA small share of the hire price, depending on the gear: Low-risk gear: 8% of the hire, at least $5; Most camping gear: 10% of the hire, at least $8; Water and snow gear: 12% of the hire, at least $10; Rooftop tents, caravans and campers: 15% of the hire, at least $25.
3. 3The most a renter paysIf something is damaged by accident, the renter pays up to their excess, taken from the bond: $100 for low-risk gear, $250 for most camping gear, $300 for water and snow gear and $1,000 for rooftop tents, caravans and campers.
4. 4Owners are paid for the restFour Swags pays the owner for covered damage above the renter’s excess, from the waiver fees.
5. 5Photos at pick-up and returnBoth of you photograph the gear at pick-up and at return, in the handover checklist. That’s the shared record if anything goes wrong.
6. 6If something is damagedThe owner lodges a claim within 24 hours of the return, with photos. The renter gives their side, and Four Swags decides from the photos and the checklist.
7. 7What isn’t coveredFair wear and tear, misuse or ignoring safety instructions, and theft not reported to police within 24 hours.