Website Terms

These terms are between you and [Four Swags Pty Ltd, ABN ___] ("Four Swags", "we"). By creating an account you agree to them, our Privacy Policy, and the Owner Listing Agreement or Renter Hire Agreement when you list or book.

How Four Swags works

Four Swags is the marketplace, not the owner of the gear. Each hire is a contract between the owner and the renter, made on Four Swags' terms. People accept each agreement by ticking a box at the step where it applies, and the site records the version and time they accepted.

Each booking confirmation lists the item, dates, price, bond, protection, pick-up place and both parties. Together with these agreements, that confirmation is the hire contract.

Your account

1. Age and location. You must be 18 or over and live in Australia to join.
2. Accurate details. Keep your details true and up to date. One account per person.
3. Security. Keep your password private. Tell us straight away if you think someone else has used your account.
4. ID checks. Renters complete an identity check before their first booking. Owners confirm their identity with our payment provider before they're paid.

Fees

• Joining and listing are free.
• Renters pay a booking fee of 10% of the hire price plus GST, plus any damage protection (plus GST).
• Owners pay a commission of 10% of the hire price plus GST, taken from their payout.
• GST. Our booking fee, damage protection and owner commission have GST (10%) added. The hire price is set by the owner and we don't add GST to it; if an owner is registered for GST, their hire price includes any GST they owe. Renters get a tax invoice for our charges and owners get one for the commission.
• All prices are shown in full before you pay. We'll give at least [30] days' notice of any fee change, and changes don't affect confirmed bookings.

Community rules

• Be honest in listings, messages and reviews.
• Keep messages and payments on Four Swags. Payments made elsewhere aren't protected.
• No discrimination, harassment or abuse.
• Don't list recalled, unsafe or prohibited items, or anything you don't own or have permission to hire out.
• Reviews must be about the hire. We may hide reviews that are abusive, discriminatory, contain personal details or are clearly false.

Partner deals

Some retailers pay to show deals on Four Swags. They're always labelled "Sponsored". Purchases are between you and the retailer, under the retailer's terms.

Your rights and our liability

Nothing in these terms excludes guarantees you have under the Australian Consumer Law. Otherwise, to the extent the law allows, our total liability to you is limited to the fees we earned from your bookings in the [12] months before the claim.

Disputes and law

Disputes go first to our resolution team, then to mediation, before any court action. These terms are governed by the law of [Victoria].

Closing your account

You can close your account at any time after any confirmed bookings are finished. We may suspend accounts that break these terms or put people at risk, and will tell you why.