Renter Hire Agreement

This agreement applies to every hire you book on Four Swags. Each hire is a contract between you and the owner, made through Four Swags.

1. Eligibility. You must be 18 or over and complete our identity check before your first booking.
2. Booking and payment. Your card is saved when you request a booking. You pay the hire price, our booking fee of 10% plus GST, and any damage protection (plus GST) when the owner confirms your booking. GST is added to our booking fee and damage protection, not to the owner's hire price, and your invoice shows it. All prices are shown in full before you pay. Hire prices can be higher on peak days (school holidays, long weekends, Easter and Christmas to New Year) and a little higher again when a peak day is booked close to the date; the price shown when you send your request is the price you pay.
3. Bond. We hold a bond on your card for the amount shown at booking, from the day before pick-up. It's a temporary hold, not a charge. On longer hires we may renew the hold before it lapses. It's released [24] hours after the owner completes check-out, if there's no claim.
4. Pick-up and check-in. At pick-up, you and the owner go through the in-app pick-up checklist together, take photos and both sign. At return you do the same with the return checklist. Only tick what you've actually checked, and note anything already marked or missing. Tell the owner and us straight away if anything is missing, damaged or unsafe. Don't use an item you believe is unsafe.
5. Using the gear. Use each item only for its normal purpose, following the owner's instructions and the manufacturer's safety directions. Don't lend it to anyone outside your group, hire it out again, or take it overseas. Keep it secure and protected from avoidable damage.
6. Gas, fire and power. Use gas appliances only in ventilated areas and never inside a tent. Follow all fire bans and park rules.
7. Return. Return the item on time, clean, dry and complete, to the agreed place. Complete check-out with the owner. Late returns are charged at [the daily rate] for each extra day, unless the owner agrees otherwise in the app.
8. Damage and loss. You're responsible for loss of or damage to the item during your hire, beyond fair wear and tear. Every hire includes damage protection: for accidental damage, the most you pay is the excess shown before you book, taken from your bond. Damage from misuse or breaking these terms isn't covered. Theft must be reported to police within [24] hours, with the report number sent to us.
9. Claims. If the owner makes a claim, we'll show you the evidence and give you [48] hours to respond before we decide. Up to the bond can be taken from your held bond. You can ask for a review of our decision.
10. Cancellations by you. 7 or more days before pick-up: the hire and protection and its GST are refunded. 2 to 7 days: half the hire and all of the protection and its GST are refunded. Under 48 hours: protection and its GST is refunded. Booking fees and their GST are refunded only when the owner cancels.
11. Cancellations by the owner. If the owner cancels, you get a full refund, including fees, and we'll help you find similar gear.
12. Messages and payments. Keep messages and payments inside Four Swags. Payments made outside the platform aren't covered by our protections.
13. Your rights. Nothing in this agreement excludes the guarantees you have under the Australian Consumer Law, including that services are provided with due care and skill.
14. Liability. You're responsible for your own safety and your group's while using hired gear. Four Swags and owners aren't liable for injury or loss caused by misuse, or by ignoring safety instructions, to the extent the law allows.
15. Disputes and law. Disputes go first to our resolution team, then to mediation. This agreement is governed by the law of [Victoria].